Curbside Service

Curbside Service

Here’s how it works!

Patrons may request items by calling the Library during calling hours (860.228.0350), emailing us at SBL@columbiactlibrary.org, or requesting an item (placing a hold) via the Library’s online catalog, Verso. We will work with you to arrange a specified pick-up time. At the appointed time, your materials will be waiting for you in a brown paper bag with your first initial and last name on it, on a table by the window between the door and the book drop. You’ll notice the new pick-up table and tent outside the building!

If you do not pick up items at the scheduled time or contact us, we will return the items to circulation at the end of the day.

All the Details…

Requesting items:

If you call us, just like “normal,” Library staff will have you hold while we make sure we actually have the item requested. Presuming we do, staff will ask you to select a pick-up window. At the set time, your items will be on the pick-up table.

If you email us with your request at SBL@columbiactlibrary.org, it will expedite the process if you include not only the information about your wanted materials, but also a pick-up time (chosen from the list of pick-up times below). You’ll receive an automated response to let you know that we got your message! Please give us a day to process your request. When your request is completed, we will send you a confirmation email (note: this will be different than the automated response). If you do not provide a pick-up time, your items will be on hold until we make the pick-up time arrangement by phone or email. We will continue trying to make this arrangement for one week. If no pick-up date is set after one week, your order will be canceled. Once an arrangement is confirmed by phone or email, your items will be on the pick-up table at the designated time.

If you request an item through our catalog (the normal way via the “Request This Item” Button), you may also call or email us with a pick-up time. (See information above.)

When Picking Up:

  • Items will be on the pick-up table in a brown paper bag with your first initial and last name written on it.
  • Please be considerate for others: wear a mask, allow six-foot social distancing, and do not handle materials that are not yours.
  • Return materials MUST GO IN THE OUTSIDE BOOK DROPS. If you open your brown bag and immediately don’t want your items, please return them to the book drop.
  • Please do not leave anything on the table or ground.
  • Remember that returned items will remain on your card for one week while they are in quarantine. Also remember that there are no fines during this time.

Current Hours as of 7/8/2020  Please Note these hours are subject to and anticipated to change.  Please check the website!!

 

Phone Hours:

 Monday & Saturday: 11:00 am – 4:00 pm

Tuesday, Wednesday, and Thursday: 11:00am – 7:00 pm

Friday:  10 am  – 3 pm

Curbside Pick-up Hours:

Thursday:  12:00 – 2:00 pm / 2:00 pm – 4:00 pm  / 6:00 pm – 7:30 pm

Friday: 10:00 am – noon / noon –  2:oo pm

Saturday  11:00 am – 1:00pm

Browsing Hours:

Tuesdays:  1:00pm  – 3:00 pm  & 5:00 pm – 7:00 pm

Wednesday:  11:00 am – 2:00 pm

Saturday:  2:00 – 4:00 pm

 

Want something to read or watch, but you’re not sure what that something is? We can help! Use our Tailored Titles service. We are happy to make suggestions based on your likes/dislikes. Or be surprised: ask for a grab bag! We will pick out a few titles for you to try. Don’t like them? We won’t be offended; we’ll just keep trying!

If you have questions or need to contact us, please call the Library at 860-228-0350.

We thank you for your patience and helping us to do our best to provide service in the safest way possible for staff, patrons, and our community.

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